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Service Delivery Manager (SDM) with Oracle EBS SCM
USA
El Paso, TX
Support Services
Client Management

We are looking for a Service Delivery Manager with Oracle OM or WMS skill. (or the person can be a functional consultant who can work as SDM).

The SDM will be the primary contact for clients. This position possesses strong negotiation skills and exhibits excellent interpersonal and customer relations skills at all times. SDM has demonstrated expert skills in communications, both verbal and written, and will possess strong negotiation skills in order to prioritize the client requests with the assigned technical staff, and escalating the need for additional resources whenever required. The ability to set multiple priorities for multiple clients and execute in a timely manner is essential to be successful in this position. Skill in reading and interpreting contracts, managing to the scope of the contract and working with assigned team members to meet the obligations of the client contracts is required to insure work is being tracked and invoiced correctly. 
 
The skills and experience required are:
  • Oracle OM or WMS module experience.
  • Experience as SDM or Functional SCM Consultant OR IT Project Manager 
  • Good communication, and soft skills. 
  • Good business and IT acumen. 
  • Experience in blended (onshore/offshore) model, particularly well with offshore. Someone who can provide oversight and coordination of work effort during US business hours.
  • Contribute to the overall strategic direction of the organization to ensure defined growth and revenue targets
  • Maintain an in-depth knowledge and understanding of existing and developing technologies related to digital transformation and hosting space, while understanding and identifying opportunities for customers
  • Project coordination between onsite/offshore and owning delivery escalations

The person can start working remotely (due to COVID-19 Shelter-in-Place / Social Distancing order) but the candidate needs to be local to El Paso, TX or willing to relocate in 2-3 months, (being onsite is mandatory). 

 

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