Build a Career with IT Convergence

Build a Career with IT Convergence

Service Delivery Manager / Infrastructure Program Manager
Atlanta, GA
Support Services
Client Management

The SDM/ Infrastructure Program Manager  will be the primary contact for clients. This position possesses strong negotiation skills and exhibits excellent interpersonal and customer relations skills at all times. Client Partner has demonstrated expert skills in communications, both verbal and written, and will possess strong negotiation skills in order to prioritize the client requests with the assigned technical staff, and escalating the need for additional resources whenever required. The ability to set multiple priorities for multiple clients and execute in a timely manner is essential to be successful in this position. Skill in reading and interpreting contracts, managing to the scope of the contract and working with assigned team members to meet the obligations of the client contracts is required to insure work is being tracked and invoiced correctly. 
We are looking for the following skills and experience:
  • - Cross-selling is an important part of this role. 
  • - 10+ yrs experience as SDM / Senior IT Program Manager with Infrastructure experience
  • - Contribute to the overall strategic direction of the organization to ensure defined growth and revenue targets
  • - Exposure to work with multiple clients with growing a portfolio of $5M+ in US market
  • - Build and maintain business relationships with key customer executives to generate services revenue
  • - Maintain an in-depth knowledge and understanding of existing and developing technologies related to digital transformation and hosting space, while understanding and identifying opportunities for customers
  • - Extensive experience in the managed services space
  • - Proven results on managing rapid growth in a technical service delivery organization
  • - Have in-depth experience with Business Unit management, management, service delivery and project management
  • - Project coordination between onsite/offshore and owning delivery escalations
  • - Good communication, and soft skills. 
  • - Good business and IT acumen.
  • - Oracle EBS and/or Cloud experience is plus
  • - CXX level exposure / interaction is a plus
  • - Willingness to travel 20-30 %



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